{"id":23601,"date":"2026-07-20T08:58:17","date_gmt":"2026-07-20T08:58:17","guid":{"rendered":"https:\/\/akdenizolay.com.tr\/index.php\/2026\/07\/20\/ulasim-uygulamalarina-yonelik-sikayetler-yuzde-95-artti\/"},"modified":"2026-07-20T08:58:17","modified_gmt":"2026-07-20T08:58:17","slug":"ulasim-uygulamalarina-yonelik-sikayetler-yuzde-95-artti","status":"publish","type":"post","link":"https:\/\/akdenizolay.com.tr\/index.php\/2026\/07\/20\/ulasim-uygulamalarina-yonelik-sikayetler-yuzde-95-artti\/","title":{"rendered":"Ula\u015f\u0131m uygulamalar\u0131na y\u00f6nelik \u015fikayetler y\u00fczde 95 artt\u0131"},"content":{"rendered":"

\u015eikayetvar verilerine g\u00f6re ula\u015f\u0131m uygulamalar\u0131na y\u00f6nelik \u015fikayetler, ge\u00e7en y\u0131l\u0131n ayn\u0131 d\u00f6nemine k\u0131yasla y\u00fczde 95 artarak 5 bin 889\u2019dan 11 bin 477\u2019ye y\u00fckseldi. Platform taraf\u0131ndan yap\u0131lan a\u00e7\u0131klamada, kullan\u0131c\u0131lar\u0131n en \u00e7ok s\u00fcr\u00fcc\u00fclerin yolculu\u011fu kabul ettikten sonra gelmemesinden, ger\u00e7ekle\u015fmeyen veya iptal edilen yolculuklar\u0131n \u00fccretinin tahsil edilmesinden, fiyat farkl\u0131l\u0131klar\u0131ndan ve m\u00fc\u015fteri hizmetlerine ula\u015famamaktan \u015fikayet etti\u011fi aktar\u0131ld\u0131.<\/strong><\/p>\n

\u00c7\u00f6z\u00fcm platformu \u015eikayetvar, platforma iletilen ba\u015fvurularda s\u00fcr\u00fcc\u00fc iptalleri, gelmeyen ara\u00e7lar, hatal\u0131 veya \u00e7ift tahsilat, uygulamada g\u00f6sterilen fiyatla yolculuk sonunda talep edilen \u00fccretin uyu\u015fmamas\u0131, iade gecikmeleri ve m\u00fc\u015fteri hizmetlerine eri\u015fememe sorunlar\u0131n\u0131n \u00f6ne \u00e7\u0131kt\u0131\u011f\u0131n\u0131 a\u00e7\u0131klad\u0131. Uygulama d\u0131\u015f\u0131 \u00f6deme talepleri, s\u00fcr\u00fcc\u00fc davran\u0131\u015flar\u0131 ve g\u00fcvenlik endi\u015feleri de s\u0131k\u00e7a dile getirildi\u011fi belirtildi.<\/p>\n

Platform taraf\u0131ndan yap\u0131lan a\u00e7\u0131klamada \u015fu ifadelere yer verildi:<\/strong><\/p>\n

\u201cTaksi, otomobil ve motosiklet \u00e7a\u011f\u0131rma hizmetlerinden elektrikli scooter ve payla\u015f\u0131ml\u0131 ara\u00e7 kiralamaya kadar farkl\u0131 se\u00e7enekler sunan ula\u015f\u0131m uygulamalar\u0131, \u00f6zellikle b\u00fcy\u00fck \u015fehirlerde g\u00fcnl\u00fck hayat\u0131n \u00f6nemli bir par\u00e7as\u0131 haline geldi. Kullan\u0131c\u0131 ve i\u015flem say\u0131s\u0131ndaki art\u0131\u015f, t\u00fcketicilerin kar\u015f\u0131la\u015ft\u0131\u011f\u0131 sorunlar\u0131 da daha g\u00f6r\u00fcn\u00fcr hale getirdi.<\/p>\n

Kullan\u0131c\u0131lar\u0131n en fazla \u015fikayet etti\u011fi konular\u0131n ba\u015f\u0131nda, s\u00fcr\u00fcc\u00fcn\u00fcn yolculuk talebini kabul etmesine ra\u011fmen belirtilen konuma gelmemesi yer ald\u0131. Baz\u0131 t\u00fcketiciler, uzun s\u00fcre bekletildikten sonra s\u00fcr\u00fcc\u00fcn\u00fcn kendilerinden yolculu\u011fu iptal etmelerini istedi\u011fini bildirdi.<\/p>\n

\u00d6zellikle hastane, havaliman\u0131 veya i\u015f g\u00f6r\u00fc\u015fmesi gibi zamanlaman\u0131n \u00f6nemli oldu\u011fu durumlarda ya\u015fanan iptaller, kullan\u0131c\u0131lar\u0131n ula\u015f\u0131m planlar\u0131n\u0131n aksamas\u0131na ve alternatif ara\u00e7lar i\u00e7in daha y\u00fcksek \u00fccret \u00f6demesine yol a\u00e7t\u0131.<\/p>\n

Ba\u015flamayan veya iptal edilen yolculuklar\u0131n \u00fccretlerinin kartlardan tahsil edilmesi de \u00f6ne \u00e7\u0131kan \u015fikayetler aras\u0131nda yer ald\u0131. T\u00fcketiciler, ara\u00e7 hi\u00e7 gelmedi\u011fi halde \u00f6deme al\u0131nd\u0131\u011f\u0131n\u0131, ayn\u0131 yolculuk i\u00e7in birden fazla tahsilat yap\u0131ld\u0131\u011f\u0131n\u0131 veya kartlar\u0131na farkl\u0131 tutarlar yans\u0131t\u0131ld\u0131\u011f\u0131n\u0131 belirtti.<\/p>\n

\u0130ade s\u00fcre\u00e7lerinin uzamas\u0131, kullan\u0131c\u0131lar\u0131n platformla banka aras\u0131nda y\u00f6nlendirilmesi ve canl\u0131 deste\u011fe ula\u015famamas\u0131 ma\u011fduriyetleri art\u0131rd\u0131.<\/p>\n

Kullan\u0131c\u0131lar, yolculuk \u00f6ncesinde uygulamada g\u00f6sterilen fiyatla seyahat sonunda talep edilen \u00fccret aras\u0131nda fark bulundu\u011funu aktard\u0131.<\/p>\n

K\u0131sa mesafeler i\u00e7in y\u00fcksek \u00fccret g\u00f6sterilmesi, ayn\u0131 g\u00fczerg\u00e2hta farkl\u0131 fiyatlarla kar\u015f\u0131la\u015f\u0131lmas\u0131, rotan\u0131n gereksiz yere uzat\u0131lmas\u0131 ve hizmet bedellerinin a\u00e7\u0131k bi\u00e7imde g\u00f6sterilmemesi \u015fikayetlerde s\u0131k\u00e7a dile getirildi.<\/p>\n

Baz\u0131 kullan\u0131c\u0131lar, s\u00fcr\u00fcc\u00fclerin uygulama \u00fczerinden kabul ettikleri yolculu\u011fu iptal ederek \u00fccretin nakit \u00f6denmesini istedi\u011fini bildirdi.<\/p>\n

Yolculu\u011fun uygulama d\u0131\u015f\u0131nda ger\u00e7ekle\u015ftirilmesi; rota takibi, s\u00fcr\u00fcc\u00fc bilgileri, kartl\u0131 \u00f6deme ve m\u00fc\u015fteri deste\u011fi gibi g\u00fcvenlik \u00f6zelliklerinin kullan\u0131lamamas\u0131na yol a\u00e7abiliyor. Kaba davran\u0131\u015flar, ara\u00e7 i\u00e7inde sigara kullan\u0131lmas\u0131, trafik kurallar\u0131na uyulmamas\u0131 ve uygunsuz sorular y\u00f6neltilmesi de \u015fikayetlerde yer ald\u0131.<\/p>\n

Ula\u015f\u0131m uygulamalar\u0131na y\u00f6nelik \u015fikayetler yaln\u0131zca otomobil, motosiklet ve taksi yolculuklar\u0131yla s\u0131n\u0131rl\u0131 kalmad\u0131. Elektrikli scooter kullan\u0131c\u0131lar\u0131 da bozuk ara\u00e7lar, s\u00fcr\u00fc\u015f\u00fc sonland\u0131ramama, uygulama hatalar\u0131 ve sonradan yans\u0131t\u0131lan cezalar nedeniyle ma\u011fduriyet ya\u015fad\u0131klar\u0131n\u0131 aktard\u0131.<\/p>\n

Baz\u0131 kullan\u0131c\u0131lar, ara\u00e7 hareket etmedi\u011fi halde \u00fccretin i\u015flemeye devam etti\u011fini veya teknik hata nedeniyle s\u00fcr\u00fc\u015f\u00fc sonland\u0131ramad\u0131klar\u0131n\u0131 bildirdi.<\/p>\n

Payla\u015f\u0131ml\u0131 ara\u00e7 kiralama hizmetlerine y\u00f6nelik \u015fikayetlerde, ara\u00e7ta \u00f6nceden bulunan hasarlar\u0131n kullan\u0131c\u0131lara yans\u0131t\u0131lmas\u0131, provizyon bedellerinin zaman\u0131nda kald\u0131r\u0131lmamas\u0131, kiralaman\u0131n uygulama \u00fczerinden sonland\u0131r\u0131lamamas\u0131 ve sonradan tahsil edilen ek \u00fccretler \u00f6ne \u00e7\u0131kt\u0131.\u201d<\/p>\n

Kullan\u0131c\u0131lar\u0131n \u015eikayetvar\u2019a iletti\u011fi ba\u015fvurulardan \u00f6ne \u00e7\u0131kan ifadeler \u015f\u00f6yle s\u0131raland\u0131:<\/strong><\/p>\n

\u201cS\u00fcr\u00fcc\u00fc yolculu\u011fu kabul etti ancak konuma gelmedi. Uzun s\u00fcre bekledikten sonra iptal etmemi istedi.\u201d<\/p>\n

\u201cAra\u00e7 hi\u00e7 gelmedi\u011fi halde \u00fccret kart\u0131mdan \u00e7ekildi. \u0130ade talebim g\u00fcnlerdir sonu\u00e7lanmad\u0131.\u201d<\/p>\n

\u201cUygulamada g\u00f6rd\u00fc\u011f\u00fcm tutarla yolculuk sonunda tahsil edilen \u00fccret ayn\u0131 de\u011fildi.\u201d<\/p>\n

\u201cS\u00fcr\u00fcc\u00fc yolculu\u011fu uygulama \u00fczerinden iptal ederek \u00fccreti nakit \u00f6dememi istedi.\u201d<\/p>\n

\u201cScooter \u00e7al\u0131\u015fmad\u0131\u011f\u0131 halde s\u00fcr\u00fc\u015f ba\u015flam\u0131\u015f g\u00f6r\u00fcnd\u00fc. S\u00fcr\u00fc\u015f\u00fc sonland\u0131ramad\u0131\u011f\u0131m i\u00e7in kullanmad\u0131\u011f\u0131m s\u00fcrenin \u00fccreti kesildi.\u201d<\/p>\n

\u201cKiralamay\u0131 sonland\u0131rd\u0131m ancak i\u015flem devam etmi\u015f gibi g\u00f6sterilerek kart\u0131mdan ek \u00fccret al\u0131nd\u0131.\u201d<\/p>\n

\u00a0<\/p>\n

Kaynak: (BYZHA) Beyaz Haber Ajans\u0131<\/p>\n","protected":false},"excerpt":{"rendered":"

\u015eikayetvar verilerine g\u00f6re ula\u015f\u0131m uygulamalar\u0131na y\u00f6nelik \u015fikayetler, ge\u00e7en y\u0131l\u0131n ayn\u0131 d\u00f6nemine k\u0131yasla y\u00fczde 95 artarak 5 bin 889\u2019dan 11 bin 477\u2019ye y\u00fckseldi.<\/p>\n","protected":false},"author":1,"featured_media":23602,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[],"class_list":["post-23601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi"],"_links":{"self":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/23601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=23601"}],"version-history":[{"count":1,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/23601\/revisions"}],"predecessor-version":[{"id":23603,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/23601\/revisions\/23603"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/media\/23602"}],"wp:attachment":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=23601"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/categories?post=23601"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/tags?post=23601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}