Teknoloji \u00fcr\u00fcnlerinde sat\u0131\u015f sonras\u0131 hizmetlerin kullan\u0131c\u0131 deneyimindeki \u00f6nemi her ge\u00e7en g\u00fcn artarken, Casper 11 y\u0131ld\u0131r s\u00fcrd\u00fcrd\u00fc\u011f\u00fc “1 Saatte Servis” uygulamas\u0131yla T\u00fcrkiye’de h\u0131zl\u0131 teknik servis deste\u011fi sa\u011fl\u0131yor. T\u00fcrkiye genelinde 8 \u015fehirde 1 saatte servis hizmeti veren Casper; bilgisayar, tablet, ak\u0131ll\u0131 telefon ve monit\u00f6r gibi \u00fcr\u00fcn gruplar\u0131nda servis s\u00fcre\u00e7lerini ortalama 35-48 dakika i\u00e7erisinde tamamlayarak kullan\u0131c\u0131lar\u0131n cihazlar\u0131na ayn\u0131 g\u00fcn i\u00e7erisinde yeniden kavu\u015fmas\u0131n\u0131 sa\u011fl\u0131yor.<\/p>\n
35 y\u0131ld\u0131r sat\u0131\u015f sonras\u0131 hizmet operasyonlar\u0131n\u0131 kendi b\u00fcnyesinde y\u00f6neten Casper, geli\u015ftirdi\u011fi servis altyap\u0131s\u0131, deneyimli teknik ekipleri ve g\u00fc\u00e7l\u00fc yedek par\u00e7a y\u00f6netimi sayesinde sekt\u00f6rde servis s\u00fcrelerinin haftalar\u0131 bulabildi\u011fi bir d\u00f6nemde cihaz onar\u0131mlar\u0131n\u0131 m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede tamaml\u0131yor.<\/p>\n
Son 1 y\u0131lda yakla\u015f\u0131k 8 bin cihaz 1 saatten k\u0131sa s\u00fcrede teslim edildi<\/strong><\/p>\n Casper, Haziran 2025 ile Haziran 2026 aras\u0131ndaki bir y\u0131ll\u0131k d\u00f6nemde\u00a0“1 Saatte Servis”\u00a0uygulamas\u0131 kapsam\u0131nda b\u00fcy\u00fck bir ba\u015far\u0131ya imza atarak, servis noktalar\u0131nda toplam 7.983 cihaz\u0131 1 saatten k\u0131sa s\u00fcrede onar\u0131p kullan\u0131c\u0131lar\u0131na teslim etti. \u015eirketin bu d\u00f6nemdeki zaman\u0131nda teslimat ba\u015far\u0131 oran\u0131 y\u00fczde 93 gibi y\u00fcksek bir seviyede ger\u00e7ekle\u015firken, h\u0131zl\u0131 teslim edilen cihazlar\u0131n da\u011f\u0131l\u0131m\u0131nda en b\u00fcy\u00fck pay\u0131 4.108 adet ile diz\u00fcst\u00fc bilgisayarlar ald\u0131. Diz\u00fcst\u00fc bilgisayarlar\u0131 s\u0131ras\u0131yla 1.821 adet tablet ve 1.324 adet ak\u0131ll\u0131 telefon takip etti. Ayn\u0131 uygulama kapsam\u0131nda 1 saatten k\u0131sa s\u00fcrede onar\u0131larak sahiplerine ula\u015ft\u0131r\u0131lan di\u011fer \u00fcr\u00fcn gruplar\u0131 ise 380 adet masa\u00fcst\u00fc bilgisayar ve 350 adet monit\u00f6r oldu.<\/p>\n 8 \u015fehirde hizmet veriyor<\/strong><\/p>\n Casper’\u0131n h\u0131zl\u0131 servis ekosistemi olan “1 Saatte Hizmet Noktalar\u0131” T\u00fcrkiye genelinde toplam 8 \u015fehirde faaliyet g\u00f6steriyor. Bu yenilik\u00e7i hizmet a\u011f\u0131 bug\u00fcn \u0130stanbul, Ankara, \u0130zmir, Bursa, Adana, Antalya, Konya ve Eski\u015fehir illerinde t\u00fcketicilerle bulu\u015fuyor. B\u00f6lgesel yap\u0131lanma i\u00e7indeki operasyonel yo\u011funlu\u011fa bak\u0131ld\u0131\u011f\u0131nda, \u0130stanbul toplam 3.327 cihazla en y\u00fcksek i\u015flem hacmine sahip hizmet noktas\u0131 olarak liderli\u011fi \u00fcstleniyor. Verimlilik ve performans taraf\u0131nda ise Eski\u015fehir lokasyonu, ger\u00e7ekle\u015ftirdi\u011fi y\u00fczde 98’lik zaman\u0131nda teslimat oran\u0131yla a\u011f\u0131n en ba\u015far\u0131l\u0131 merkezi olarak \u00f6ne \u00e7\u0131k\u0131yor.<\/p>\n G\u00fc\u00e7l\u00fc teknoloji altyap\u0131s\u0131 ve uzman kadro<\/strong><\/p>\n Casper’\u0131n h\u0131zl\u0131 servis performans\u0131n\u0131n arkas\u0131nda geli\u015fmi\u015f ar\u0131za analiz sistemleri, otomatik i\u015f y\u00f6nlendirme altyap\u0131s\u0131, dijital teknik k\u0131lavuzlar, y\u00fcksek yedek par\u00e7a eri\u015filebilirli\u011fi ve uzman teknisyen kadrolar\u0131 bulunuyor. Servise gelen cihazlar ilk andan itibaren dijital sistemler taraf\u0131ndan analiz edilerek ilgili uzman ekip ve i\u015f istasyonlar\u0131na y\u00f6nlendiriliyor. B\u00f6ylece ar\u0131za tespiti, onar\u0131m ve test s\u00fcre\u00e7leri minimum s\u00fcrede tamamlanabiliyor.<\/p>\n Garanti d\u0131\u015f\u0131 \u00fcr\u00fcnler de kapsamda<\/strong><\/p>\n Casper’\u0131n “1 Saatte Servis” uygulamas\u0131 yaln\u0131zca garanti kapsam\u0131ndaki \u00fcr\u00fcnlerle s\u0131n\u0131rl\u0131 de\u011fil. Casper ve Excalibur logolu diz\u00fcst\u00fc bilgisayarlar, masa\u00fcst\u00fc bilgisayarlar, tabletler, ak\u0131ll\u0131 telefonlar, monit\u00f6rler ve All In One bilgisayarlar; garanti i\u00e7i veya garanti d\u0131\u015f\u0131 olmas\u0131na bak\u0131lmaks\u0131z\u0131n hizmetten yararlanabiliyor. A\u011f\u0131r fiziksel hasar bulunan veya uzun s\u00fcreli test gerektiren \u00f6zel durumlar d\u0131\u015f\u0131nda cihazlar\u0131n b\u00fcy\u00fck b\u00f6l\u00fcm\u00fc ayn\u0131 g\u00fcn i\u00e7erisinde kullan\u0131c\u0131lar\u0131na teslim ediliyor.<\/p>\n M\u00fc\u015fteri memnuniyetinde y\u00fczde 95’in \u00fczerinde ba\u015far\u0131<\/strong><\/p>\n Casper servislerinden hizmet alan m\u00fc\u015fterilerin kat\u0131l\u0131m\u0131yla ger\u00e7ekle\u015ftirilen memnuniyet anketlerinin sonu\u00e7lar\u0131na g\u00f6re, Haziran 2026 itibar\u0131yla m\u00fc\u015fteri memnuniyet oran\u0131 y\u00fczde 95’in \u00fczerine \u00e7\u0131kt\u0131.<\/p>\n Casper 1 saatte servis\u00a0hizmetine nas\u0131l ula\u015f\u0131l\u0131r?<\/strong><\/p>\n Kullan\u0131c\u0131lar en yak\u0131n Casper servis noktas\u0131na ula\u015fmak i\u00e7in 0850 250 77 77 numaral\u0131 \u00e7a\u011fr\u0131 merkezini arayabiliyor veya\u00a0www.casper.com.tr\/destek\u00a0 \u00a0<\/p>\n Kaynak: (BYZHA) Beyaz Haber Ajans\u0131<\/p>\n","protected":false},"excerpt":{"rendered":" Teknoloji \u00fcr\u00fcnlerinde sat\u0131\u015f sonras\u0131 hizmetlerin kullan\u0131c\u0131 deneyimindeki \u00f6nemi her ge\u00e7en g\u00fcn artarken, Casper 11 y\u0131ld\u0131r s\u00fcrd\u00fcrd\u00fc\u011f\u00fc “1 Saatte Servis” uygulamas\u0131yla T\u00fcrkiye’de h\u0131zl\u0131 teknik servis deste\u011fi sa\u011fl\u0131yor.<\/p>\n","protected":false},"author":1,"featured_media":24022,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26],"tags":[],"class_list":["post-24021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-teknoloji"],"_links":{"self":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/24021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=24021"}],"version-history":[{"count":1,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/24021\/revisions"}],"predecessor-version":[{"id":24023,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/24021\/revisions\/24023"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/media\/24022"}],"wp:attachment":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=24021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/categories?post=24021"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/tags?post=24021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}