{"id":27486,"date":"2026-08-10T08:19:57","date_gmt":"2026-08-10T08:19:57","guid":{"rendered":"https:\/\/akdenizolay.com.tr\/index.php\/2026\/08\/10\/internet-sikayetlerinde-son-dort-yilin-zirvesi-78-bin-610-sikayet\/"},"modified":"2026-08-10T08:19:58","modified_gmt":"2026-08-10T08:19:58","slug":"internet-sikayetlerinde-son-dort-yilin-zirvesi-78-bin-610-sikayet","status":"publish","type":"post","link":"https:\/\/akdenizolay.com.tr\/index.php\/2026\/08\/10\/internet-sikayetlerinde-son-dort-yilin-zirvesi-78-bin-610-sikayet\/","title":{"rendered":"\u0130nternet \u015fikayetlerinde son d\u00f6rt y\u0131l\u0131n zirvesi:   78 bin 610 \u015fikayet"},"content":{"rendered":"<p> <strong>\u015eikayetvar verilerine g\u00f6re internet servis sa\u011flay\u0131c\u0131lar\u0131na y\u00f6nelik \u015fikayetler, 2026\u2019n\u0131n ilk yedi ay\u0131nda ge\u00e7en y\u0131l\u0131n ayn\u0131 d\u00f6nemine g\u00f6re y\u00fczde 16 artarak 67 bin 642\u2019den 78 bin 610\u2019a y\u00fckseldi.<\/strong>\u00a0<strong>Temmuz ay\u0131nda 14 bin 498 \u015fikayet kaydedilirken, \u015fikayet say\u0131s\u0131 bir \u00f6nceki aya g\u00f6re y\u00fczde 36 artt\u0131. G\u00fcnlerce s\u00fcren internet kesintileri en \u00e7ok \u015fikayet edilen konu oldu.<\/strong>\u00a0<\/p>\n<p>\u0130nternet servis sa\u011flay\u0131c\u0131lar\u0131na y\u00f6nelik t\u00fcketici \u015fikayetlerinde dikkat \u00e7ekici bir art\u0131\u015f ya\u015fand\u0131. \u00c7\u00f6z\u00fcm platformu \u015eikayetvar verilerine g\u00f6re\u00a02025 ve 2026\u2019n\u0131n ilk yedi ayl\u0131k d\u00f6nemleri kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda\u00a0<wbr \/>kategoriye ili\u015fkin \u015fikayet say\u0131s\u0131 67 bin 642\u2019den 78 bin 610\u2019a \u00e7\u0131kt\u0131. B\u00f6ylece internet servis sa\u011flay\u0131c\u0131lar\u0131na y\u00f6nelik \u015fikayetler y\u00fczde 16 artarken, platforma iletilen \u015fikayet say\u0131s\u0131ndaki y\u00fckseli\u015f 10 bin 968 olarak kaydedildi.<\/p>\n<p><strong>Temmuzda \u015fikayetler y\u00fczde 36 artt\u0131<\/strong><\/p>\n<p>Ayl\u0131k veriler, \u015fikayetlerin \u00f6zellikle temmuz ay\u0131nda h\u0131zla y\u00fckseldi\u011fini ortaya koydu. Haziran 2026\u2019da 10 bin 656 olan \u015fikayet say\u0131s\u0131, temmuz ay\u0131nda y\u00fczde 36 artarak 14 bin 498\u2019e ula\u015ft\u0131. Temmuz, ayn\u0131 zamanda 2026\u2019n\u0131n \u015fu ana kadar en fazla \u015fikayet kaydedilen ay\u0131 oldu. Ocak ay\u0131nda 13 bin 420 olan \u015fikayet say\u0131s\u0131, sonraki aylarda gerilerken hazirandan itibaren yeniden y\u00fckseli\u015fe ge\u00e7ti.<\/p>\n<p><strong>Bir haftada 3 bin 448 \u015fikayet<\/strong><\/p>\n<p>Haftal\u0131k verilerde de art\u0131\u015f g\u00f6r\u00fcld\u00fc. 2026\u2019n\u0131n 31\u2019inci haftas\u0131nda internet servis sa\u011flay\u0131c\u0131lar\u0131na y\u00f6nelik 3 bin 448 \u015fikayet kaydedildi. \u015eikayet say\u0131s\u0131 bir \u00f6nceki haftaya g\u00f6re y\u00fczde 11 y\u00fckseldi.<\/p>\n<p>\u00a0<strong>Son d\u00f6rt y\u0131l\u0131n en y\u00fcksek seviyesi<\/strong><\/p>\n<p>\u015eikayetvar verilerine g\u00f6re internet servis sa\u011flay\u0131c\u0131lar\u0131na y\u00f6nelik \u015fikayet say\u0131s\u0131 ayn\u0131 d\u00f6nemler itibar\u0131yla 2023\u2019te 49 bin 864, 2024\u2019te 71 bin 34, 2025\u2019te 67 bin 642 ve 2026\u2019da 78 bin 610 olarak ger\u00e7ekle\u015fti. B\u00f6ylece 2026\u2019daki \u015fikayet say\u0131s\u0131 son d\u00f6rt y\u0131l\u0131n en y\u00fcksek seviyesine ula\u015f\u0131rken, 2023\u2019\u00fcn ayn\u0131 d\u00f6nemine k\u0131yasla yakla\u015f\u0131k y\u00fczde 58 artt\u0131.<\/p>\n<p><strong>\u0130nternet servis sa\u011flay\u0131c\u0131lar\u0131yla ilgili en \u00e7ok \u015fikayet edilen konular:<\/strong><\/p>\n<ul>\n<li>G\u00fcnlerce s\u00fcren internet kesintileri<\/li>\n<li>Vaat edilen internet h\u0131z\u0131n\u0131n sa\u011flanmamas\u0131<\/li>\n<li>S\u00fcrekli kopma, dalgalanma ve y\u00fcksek ping<\/li>\n<li>Ar\u0131za kay\u0131tlar\u0131n\u0131n \u00e7\u00f6z\u00fcms\u00fcz kapat\u0131lmas\u0131<\/li>\n<li>M\u00fc\u015fteri hizmetlerine ula\u015f\u0131lamamas\u0131<\/li>\n<li>Fiber altyap\u0131 ve port yetersizli\u011fi<\/li>\n<li>Kurulum ve aktivasyon gecikmeleri<\/li>\n<li>Nakil ve adres de\u011fi\u015fikli\u011fi sorunlar\u0131<\/li>\n<li>Hatal\u0131 veya y\u00fcksek faturalar<\/li>\n<li>Taahh\u00fct, iptal ve cayma bedeli sorunlar\u0131<\/li>\n<\/ul>\n<p>\u00a0<strong>Konuyla ilgili platforma ula\u015fan \u015fikayetlerden baz\u0131lar\u0131ysa \u015f\u00f6yle:\u00a0<\/strong><\/p>\n<p>\u201c\u0130stanbul Bah\u00e7elievler\u2019deki ev internetimde tamamen kesinti ya\u015f\u0131yorum. G\u00fcnlerdir ba\u011flant\u0131 olmad\u0131\u011f\u0131 i\u00e7in hem g\u00fcnl\u00fck i\u015flerim hem de \u00e7al\u0131\u015fmalar\u0131m aks\u0131yor. M\u00fc\u015fteri hizmetleriyle defalarca g\u00f6r\u00fc\u015fmeme ra\u011fmen yaln\u0131zca ekiplerin \u00e7al\u0131\u015ft\u0131\u011f\u0131 bilgisi veriliyor, ancak sorun hala \u00e7\u00f6z\u00fclmedi. Kesintinin acilen giderilmesini, gerekli altyap\u0131 ve port kontrollerinin yap\u0131lmas\u0131n\u0131 ve kullanamad\u0131\u011f\u0131m d\u00f6nem i\u00e7in faturada d\u00fczenleme yap\u0131lmas\u0131n\u0131 talep ediyorum.\u201d<\/p>\n<p>\u201c50 Mbps h\u0131z\u0131nda internet hizmeti almama ra\u011fmen uzun s\u00fcredir ciddi h\u0131z d\u00fc\u015f\u00fc\u015fleri ve s\u0131k s\u0131k ba\u011flant\u0131 kopmalar\u0131 ya\u015f\u0131yorum. \u0130stenen h\u0131z testlerini iletmeme ra\u011fmen kal\u0131c\u0131 bir \u00e7\u00f6z\u00fcm sunulmad\u0131. 31 Temmuz\u2019dan bu yana ise internet ba\u011flant\u0131m tamamen kesildi. Sistem kay\u0131tlar\u0131nda ba\u011flant\u0131 ba\u015far\u0131l\u0131 g\u00f6r\u00fcnse de dijital onar\u0131m raporunda performans sorunu bulundu\u011fu belirtiliyor. Buna ra\u011fmen geri d\u00f6n\u00fc\u015f alam\u0131yor ve destek birimlerine sa\u011fl\u0131kl\u0131 \u015fekilde ula\u015fam\u0131yorum. Ba\u011flant\u0131 ve h\u0131z sorununun kal\u0131c\u0131 olarak giderilmesini, hizmetin taahh\u00fct edilen \u015fekilde sunulmas\u0131n\u0131; sorun \u00e7\u00f6z\u00fclemiyorsa aboneli\u011fimin cezas\u0131z ve sorunsuz bi\u00e7imde iptal edilmesini talep ediyorum.\u201d<\/p>\n<p>\u201cM\u00fc\u015fteri hizmetlerine g\u00fcn\u00fcn hangi saatinde ula\u015fmaya \u00e7al\u0131\u015fsam temsilciye ba\u011flanam\u0131yor, dakikalarca bekleme m\u00fczi\u011fi dinlemek zorunda kal\u0131yorum. Canl\u0131 deste\u011fe ula\u015famad\u0131\u011f\u0131m i\u00e7in teknik sorunlar\u0131m\u0131 da bildiremiyor ve ciddi zaman kayb\u0131 ya\u015f\u0131yorum. M\u00fc\u015fteri hizmetlerinin makul s\u00fcrede ula\u015f\u0131labilir hale getirilmesini ve destek hatt\u0131nda gerekli iyile\u015ftirmelerin yap\u0131lmas\u0131n\u0131 talep ediyorum.\u201d<\/p>\n<p>\u201c\u0130nternet hizmetimi farkl\u0131 bir \u015fehre nakletmeden \u00f6nce altyap\u0131n\u0131n uygun oldu\u011fu bilgisi verildi ancak ta\u015f\u0131nd\u0131ktan sonra hizmet sa\u011flanamad\u0131. Yakla\u015f\u0131k bir y\u0131l boyunca ba\u015fka bir firmadan internet kullan\u0131rken, kullanamad\u0131\u011f\u0131m mevcut hizmet i\u00e7in de fatura \u00f6demeye devam ettim.<\/p>\n<p>&#8220;Daha sonraki ta\u015f\u0131nmamda ise altyap\u0131 yo\u011funlu\u011fu nedeniyle hizmet verilemeyece\u011fi ve \u00fccretsiz cayma hakk\u0131m oldu\u011fu s\u00f6ylendi. Ancak m\u00fcd\u00fcrl\u00fc\u011fe ba\u015fvurdu\u011fumda bu kez altyap\u0131n\u0131n uygun oldu\u011fu belirtilerek \u00fccretsiz cayma talebim reddedildi. M\u00fc\u015fteri hizmetlerinden verilen \u00e7eli\u015fkili bilgiler nedeniyle ma\u011fdur oldum. G\u00f6r\u00fc\u015fme kay\u0131tlar\u0131n\u0131n incelenmesini, kullanmad\u0131\u011f\u0131m hizmete ili\u015fkin faturalar\u0131n iptal edilmesini ve \u00fccretsiz cayma hakk\u0131m\u0131n tan\u0131nmas\u0131n\u0131 talep ediyorum.\u201d<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>Kaynak: (BYZHA) Beyaz Haber Ajans\u0131<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u015eikayetvar verilerine g\u00f6re internet servis sa\u011flay\u0131c\u0131lar\u0131na y\u00f6nelik \u015fikayetler, 2026\u2019n\u0131n ilk yedi ay\u0131nda ge\u00e7en y\u0131l\u0131n ayn\u0131 d\u00f6nemine g\u00f6re y\u00fczde 16 artarak 67 bin 642\u2019den 78 bin 610\u2019a y\u00fckseldi.<\/p>\n","protected":false},"author":1,"featured_media":27487,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26],"tags":[],"class_list":["post-27486","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-teknoloji"],"_links":{"self":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/27486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=27486"}],"version-history":[{"count":1,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/27486\/revisions"}],"predecessor-version":[{"id":27488,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/27486\/revisions\/27488"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/media\/27487"}],"wp:attachment":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=27486"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/categories?post=27486"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/tags?post=27486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}