{"id":34564,"date":"2026-09-18T13:09:02","date_gmt":"2026-09-18T10:09:02","guid":{"rendered":"https:\/\/akdenizolay.com.tr\/index.php\/2026\/09\/18\/personele-halkla-iliskiler-ve-kurumsal-iletisim-egitimi-verildi\/"},"modified":"2026-09-18T13:09:02","modified_gmt":"2026-09-18T10:09:02","slug":"personele-halkla-iliskiler-ve-kurumsal-iletisim-egitimi-verildi","status":"publish","type":"post","link":"https:\/\/akdenizolay.com.tr\/index.php\/2026\/09\/18\/personele-halkla-iliskiler-ve-kurumsal-iletisim-egitimi-verildi\/","title":{"rendered":"Personele \u201cHalkla \u0130li\u015fkiler ve Kurumsal \u0130leti\u015fim\u201d e\u011fitimi verildi"},"content":{"rendered":"\n

Ke\u00e7i\u00f6ren Belediyesi \u0130nsan Kaynaklar\u0131 ve E\u011fitim M\u00fcd\u00fcrl\u00fc\u011f\u00fc ile T\u00fcrkiye Belediyeler Birli\u011fi i\u015f birli\u011finde, belediye taraf\u0131ndan y\u00fcr\u00fct\u00fclen hizmetlerin etkin, verimli ve kurumsal kimli\u011fe uygun \u015fekilde s\u00fcrd\u00fcr\u00fclebilmesi amac\u0131yla, personele y\u00f6nelik \u201cHalkla \u0130li\u015fkiler ve Kurumsal \u0130leti\u015fim\u201d e\u011fitimi d\u00fczenlendi.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n

E\u011fitmen, Spiker ve Sunucu Tu\u011fba Y\u00f6nter taraf\u0131ndan Ke\u00e7i\u00f6ren Belediye Meclis Toplant\u0131 Salonu\u2019nda ger\u00e7ekle\u015ftirilen e\u011fitimde; etkili ileti\u015fim ve g\u00fczel konu\u015fma, halkla ili\u015fkiler, diksiyon, hitabet, beden dili ve protokol kurallar\u0131 gibi konular ele al\u0131nd\u0131. E\u011fitimle; belediye \u00e7al\u0131\u015fanlar\u0131n\u0131n ileti\u015fim becerilerinin geli\u015ftirilmesi, kurumun itibar\u0131n\u0131n g\u00fc\u00e7lendirilmesi, kriz durumlar\u0131na kar\u015f\u0131 daha haz\u0131rl\u0131kl\u0131 olunmas\u0131 ve etkili bir kurumsal ileti\u015fim anlay\u0131\u015f\u0131n\u0131n olu\u015fturulmas\u0131, kat\u0131l\u0131mc\u0131lar\u0131n edindikleri bilgileri g\u00fcnl\u00fck i\u015f s\u00fcre\u00e7lerine entegre etmeleri hedeflendi.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n

\u201cKurumun itibar\u0131 \u00e7al\u0131\u015fanlar\u0131n davran\u0131\u015flar\u0131yla da olu\u015fur\u201d<\/b><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n

E\u011fitimde ileti\u015fim, temsil ve protokol kurallar\u0131n\u0131n kurum \u00e7al\u0131\u015fanlar\u0131 a\u00e7\u0131s\u0131ndan \u00f6nemine vurgu yapan Tu\u011fba Y\u00f6nter, belediye \u00e7al\u0131\u015fanlar\u0131n\u0131n vatanda\u015fla kurdu\u011fu ileti\u015fimin kurumun alg\u0131s\u0131nda belirleyici bir rol oynad\u0131\u011f\u0131n\u0131 ifade etti. Belediye \u00e7al\u0131\u015fanlar\u0131n\u0131n ayn\u0131 zamanda g\u00f6rev yapt\u0131klar\u0131 kurumu temsil ettiklerini belirten Y\u00f6nter \u015funlar\u0131 s\u00f6yledi: \u201cBir belediye \u00e7al\u0131\u015fan\u0131 olarak kurumunuzu temsil ediyorsunuz. Vatanda\u015f her zaman belediye ba\u015fkan\u0131na, ba\u015fkan yard\u0131mc\u0131lar\u0131na ya da m\u00fcd\u00fcrlere ula\u015famayabilir. Personel, vatanda\u015f\u0131n en kolay ula\u015fabildi\u011fi ve bire bir ileti\u015fim kurabildi\u011fi ki\u015fidir. Dolay\u0131s\u0131yla kurumu en \u00e7ok temsil eden ki\u015filerden biri de \u00e7al\u0131\u015fanlard\u0131r. \u00c7\u00fcnk\u00fc vatanda\u015fla en fazla temas eden, en yo\u011fun insan sirk\u00fclasyonunu ya\u015fayan ki\u015filer sizlersiniz.\u201d<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n

\u0130lk temas, kurum alg\u0131s\u0131n\u0131 belirliyor<\/b><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n

\u0130leti\u015fim s\u0131ras\u0131nda dikkat edilmesi gereken noktalar\u0131n yan\u0131 s\u0131ra vatanda\u015flar\u0131n ihtiya\u00e7lar\u0131n\u0131n do\u011fru tespit edilmesi ve hizmet sunumunda vatanda\u015f odakl\u0131 yakla\u015f\u0131m\u0131n benimsenmesi de program\u0131n ba\u015fl\u0131klar\u0131 aras\u0131nda yer ald\u0131. Vatanda\u015f\u0131n belediyeye geldi\u011finde ilk kar\u015f\u0131la\u015ft\u0131\u011f\u0131 personelin tavr\u0131n\u0131n kurumun genel alg\u0131s\u0131 \u00fczerinde \u00f6nemli bir iz b\u0131rakt\u0131\u011f\u0131n\u0131 vurgulayan Y\u00f6nter, \u00f6zellikle vatanda\u015fla do\u011frudan temas halinde olan birimlerde g\u00f6rev yapan \u00e7al\u0131\u015fanlar\u0131n kurumun temsilindeki sorumluluklar\u0131n\u0131n b\u00fcy\u00fck \u00f6nem ta\u015f\u0131d\u0131\u011f\u0131n\u0131 belirtti.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

Kaynak: (BYZHA) Beyaz Haber Ajans\u0131<\/p>\n","protected":false},"excerpt":{"rendered":"

Ke\u00e7i\u00f6ren Belediyesi \u0130nsan Kaynaklar\u0131 ve E\u011fitim M\u00fcd\u00fcrl\u00fc\u011f\u00fc ile T\u00fcrkiye Belediyeler Birli\u011fi i\u015f birli\u011finde, belediye taraf\u0131ndan y\u00fcr\u00fct\u00fclen hizmetlerin etkin, verimli ve kurumsal kimli\u011fe uygun \u015fekilde s\u00fcrd\u00fcr\u00fclebilmesi amac\u0131yla, personele y\u00f6nelik \u201cHalkla \u0130li\u015fkiler ve Kurumsal \u0130leti\u015fim\u201d e\u011fitimi d\u00fczenlendi.<\/p>\n","protected":false},"author":1,"featured_media":34565,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"class_list":["post-34564","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-egitim"],"_links":{"self":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/34564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=34564"}],"version-history":[{"count":1,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/34564\/revisions"}],"predecessor-version":[{"id":34566,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/34564\/revisions\/34566"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/media\/34565"}],"wp:attachment":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=34564"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/categories?post=34564"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/tags?post=34564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}