\u0130ZDEN\u0130Z\u2019in 2026 Y\u0131l\u0131 Yolcu Memnuniyet Anketi, deniz ula\u015f\u0131m\u0131ndan duyulan memnuniyeti ortaya koydu. \u0130\u00e7 K\u00f6rfez seferlerini kullanan yolcular\u0131n y\u00fczde 89,6\u2019s\u0131 genel olarak memnun oldu\u011funu belirtirken, seferlerin zaman\u0131nda yap\u0131ld\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcnenlerin oran\u0131 y\u00fczde 91,2\u2019ye, \u0130ZDEN\u0130Z\u2019i ba\u015fkalar\u0131na tavsiye edece\u011fini belirtenlerin oran\u0131 ise y\u00fczde 90,6\u2019ya ula\u015ft\u0131.<\/p>\n
\u0130ZDEN\u0130Z A\u015e\u2019nin \u0130\u00e7 K\u00f6rfez seferlerine y\u00f6nelik ger\u00e7ekle\u015ftirdi\u011fi 2026 Y\u0131l\u0131 Yolcu Memnuniyet Anketi, yolcular\u0131n hizmetlere ili\u015fkin de\u011ferlendirmelerini ortaya koydu. A\u011fustos 2026\u2019da gemilerde ve iskelelerde ger\u00e7ekle\u015ftirilen ara\u015ft\u0131rmaya, y\u00fcz y\u00fcze g\u00f6r\u00fc\u015fme ve QR kod y\u00f6ntemiyle toplam 753 yolcu kat\u0131ld\u0131. \u00c7al\u0131\u015fma, \u0130ZDEN\u0130Z\u2019in g\u00fc\u00e7l\u00fc oldu\u011fu alanlar\u0131n yan\u0131 s\u0131ra yolcular\u0131n geli\u015ftirilmesini bekledi\u011fi hizmet ba\u015fl\u0131klar\u0131n\u0131 da ortaya \u00e7\u0131kard\u0131.<\/p>\n
Dakiklik y\u00fczde 91,2 ile ilk s\u0131rada<\/strong><\/p>\n Anket sonu\u00e7lar\u0131na g\u00f6re en y\u00fcksek memnuniyet, seferlerin zaman\u0131nda ger\u00e7ekle\u015ftirilmesine ili\u015fkin oldu. Yolcular\u0131n y\u00fczde 91,2\u2019si \u0130ZDEN\u0130Z seferlerinin zaman\u0131nda yap\u0131ld\u0131\u011f\u0131n\u0131 belirtirken, \u0130ZDEN\u0130Z\u2019i ba\u015fkalar\u0131na tavsiye edece\u011fini s\u00f6yleyenlerin oran\u0131 y\u00fczde 90,6 olarak \u00f6l\u00e7\u00fcld\u00fc. Genel memnuniyet oran\u0131 ise y\u00fczde 89,6\u2019ya ula\u015ft\u0131. Personel hizmetleri de yolculardan y\u00fcksek not ald\u0131. Ankete kat\u0131lanlar\u0131n y\u00fczde 89,1\u2019i \u0130ZDEN\u0130Z personelini sayg\u0131l\u0131 ve nazik bulurken, personelin temiz ve d\u00fczg\u00fcn g\u00f6r\u00fcn\u00fcme sahip oldu\u011funu belirtenlerin oran\u0131 y\u00fczde 88 oldu.<\/p>\n Talepler al\u0131nd\u0131<\/strong><\/p>\n Anket, y\u00fcksek memnuniyet oranlar\u0131n\u0131n yan\u0131nda \u0130ZDEN\u0130Z\u2019in geli\u015ftirece\u011fi alanlara ili\u015fkin \u00f6nemli veriler de sundu. Yolcu geri bildirimlerinde sefer s\u0131kl\u0131\u011f\u0131n\u0131n art\u0131r\u0131lmas\u0131, gece ve Bayku\u015f seferleri, yo\u011fun saatlerde daha k\u0131sa sefer aral\u0131klar\u0131 ve baz\u0131 g\u00fczerg\u00e2hlarda direkt seferlerin art\u0131r\u0131lmas\u0131 talepleri \u00f6ne \u00e7\u0131kt\u0131. Temizlik ve hijyen alan\u0131nda olumlu de\u011ferlendirme y\u00fczde 74, sefer saatleri planlamas\u0131nda ise y\u00fczde 74,4 olarak ger\u00e7ekle\u015fti. Yolcu geri bildirimlerinin genel de\u011ferlendirmesinde de \u0130ZDEN\u0130Z\u2019in \u0130zmir ula\u015f\u0131m sisteminin \u00f6nemli ve tercih edilen unsurlar\u0131ndan biri oldu\u011fu, deniz ula\u015f\u0131m\u0131n\u0131n \u00f6zellikle trafikten ba\u011f\u0131ms\u0131z, h\u0131zl\u0131 ve konforlu ula\u015f\u0131m avantaj\u0131yla \u00f6ne \u00e7\u0131kt\u0131\u011f\u0131 belirtildi. \u0130ZDEN\u0130Z, yolculardan gelen bu geri bildirimleri hizmet kalitesini geli\u015ftirecek \u00e7al\u0131\u015fmalar\u0131n \u00f6nemli bir par\u00e7as\u0131 olarak de\u011ferlendirecek.<\/p>\n \u201cYolcular\u0131m\u0131z\u0131n g\u00f6r\u00fc\u015fleri bize yol g\u00f6steriyor\u201d<\/strong><\/p>\n \u0130ZDEN\u0130Z Genel M\u00fcd\u00fcr\u00fc Ak\u0131n Satkan, anket sonu\u00e7lar\u0131n\u0131n hizmet kalitesinin geli\u015ftirilmesi a\u00e7\u0131s\u0131ndan \u00f6nemli oldu\u011funu belirtti. Satkan, \u201cYolcular\u0131m\u0131z\u0131n yakla\u015f\u0131k y\u00fczde 90\u2019\u0131n\u0131n hizmetlerimizden memnun olmas\u0131 ve \u0130ZDEN\u0130Z\u2019i tavsiye etmesi bizim i\u00e7in son derece de\u011ferli. \u00d6zellikle seferlerimizin zaman\u0131nda ger\u00e7ekle\u015ftirilmesine ili\u015fkin y\u00fczde 91,2\u2019lik sonu\u00e7, operasyonel hizmet kalitemiz a\u00e7\u0131s\u0131ndan \u00f6nemli bir g\u00f6sterge. Bununla birlikte anketi yaln\u0131zca y\u00fcksek memnuniyet oranlar\u0131 \u00fczerinden de\u011ferlendirmiyoruz. Yolcular\u0131m\u0131z\u0131n temizlikten sefer planlamas\u0131na, toplu ula\u015f\u0131m entegrasyonundan bilgilendirmeye kadar iletti\u011fi her g\u00f6r\u00fc\u015f\u00fc dikkatle ele al\u0131yoruz. Amac\u0131m\u0131z; daha s\u0131k, zaman\u0131nda, h\u0131zl\u0131, temiz, konforlu ve eri\u015filebilir bir deniz ula\u015f\u0131m\u0131 sunmak\u201d dedi.<\/p>\n \u00a0<\/p>\n \u00a0<\/p>\n Kaynak: (BYZHA) Beyaz Haber Ajans\u0131<\/p>\n","protected":false},"excerpt":{"rendered":" \u0130ZDEN\u0130Z\u2019in 2026 Y\u0131l\u0131 Yolcu Memnuniyet Anketi, deniz ula\u015f\u0131m\u0131ndan duyulan memnuniyeti ortaya koydu.<\/p>\n","protected":false},"author":1,"featured_media":36215,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-36214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gundem"],"_links":{"self":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/36214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=36214"}],"version-history":[{"count":1,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/36214\/revisions"}],"predecessor-version":[{"id":36216,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/36214\/revisions\/36216"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/media\/36215"}],"wp:attachment":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=36214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/categories?post=36214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/tags?post=36214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}