{"id":36268,"date":"2026-09-28T13:09:07","date_gmt":"2026-09-28T10:09:07","guid":{"rendered":"https:\/\/akdenizolay.com.tr\/index.php\/2026\/09\/28\/dijital-platform-sikayetleri-yuzde-115-artti\/"},"modified":"2026-09-28T13:09:08","modified_gmt":"2026-09-28T10:09:08","slug":"dijital-platform-sikayetleri-yuzde-115-artti","status":"publish","type":"post","link":"https:\/\/akdenizolay.com.tr\/index.php\/2026\/09\/28\/dijital-platform-sikayetleri-yuzde-115-artti\/","title":{"rendered":"Dijital platform \u015fikayetleri y\u00fczde 115 artt\u0131"},"content":{"rendered":"<p> <strong>\u015eikayetvar verilerine g\u00f6re dijital platform yay\u0131nc\u0131l\u0131\u011f\u0131 kategorisinde \u015fikayet say\u0131s\u0131 Temmuz 2026\u2019da 2 bin 139 iken A\u011fustos\u2019ta 4 bin 592\u2019ye y\u00fckseldi. B\u00f6ylece \u015fikayet say\u0131s\u0131 bir ayda y\u00fczde 115 y\u00fckseldi. Dijital platform yay\u0131nc\u0131l\u0131\u011f\u0131, a\u011fustosta \u015eikayetvar\u2019da ayl\u0131k \u015fikayet art\u0131\u015f oran\u0131 en y\u00fcksek kategoriler aras\u0131nda ilk s\u0131rada yer ald\u0131. Art\u0131\u015f e\u011filimi eyl\u00fclde de s\u00fcrd\u00fc. Y\u0131l\u0131n 37\u2019nci haftas\u0131nda kategoriye 1.005 \u015fikayet ula\u015f\u0131rken, say\u0131 bir \u00f6nceki haftaya g\u00f6re y\u00fczde 20 y\u00fckseldi.<\/strong><\/p>\n<p>Dijital yay\u0131n platformlar\u0131 g\u00fcnl\u00fck ya\u015fam\u0131n vazge\u00e7ilmez aboneliklerinden biri haline gelirken, kullan\u0131c\u0131lar\u0131n ya\u015fad\u0131\u011f\u0131 sorunlar da art\u0131yor. \u00c7\u00f6z\u00fcm platformu \u015eikayetvar\u2019\u0131n verileri, dijital platform yay\u0131nc\u0131l\u0131\u011f\u0131 kategorisinde \u00f6zellikle a\u011fustos ay\u0131nda belirgin bir \u015fikayet art\u0131\u015f\u0131na i\u015faret ediyor. A\u011fustostaki sert y\u00fckseli\u015fin ard\u0131ndan \u015fikayetlerdeki art\u0131\u015f eyl\u00fclde de devam etti.<\/p>\n<p>Platforma ula\u015fan ba\u015fvurular incelendi\u011finde \u015fikayetlerin \u00f6zellikle \u00fcyelik ve abonelik iptali sonras\u0131nda devam etti\u011fi \u00f6ne s\u00fcr\u00fclen tahsilatlar, \u00fccretsiz deneme veya kampanya d\u00f6nemlerinin ard\u0131ndan ba\u015flayan \u00fccretlendirmeler, canl\u0131 yay\u0131nlarda ya\u015fanan donma ve kesinti sorunlar\u0131, sat\u0131n al\u0131nan paketin hesaba tan\u0131mlanmamas\u0131, yanl\u0131\u015f veya m\u00fckerrer \u00fccretlendirme ve m\u00fc\u015fteri hizmetlerine ula\u015famama konular\u0131nda yo\u011funla\u015ft\u0131\u011f\u0131 g\u00f6r\u00fcl\u00fcyor.<\/p>\n<p><strong>\u00dcyelik bitiyor, \u00f6deme bitmiyor<\/strong><\/p>\n<p>T\u00fcketicilerin s\u0131k dile getirdi\u011fi sorunlar\u0131n ba\u015f\u0131nda \u00fcyelik iptalinin ard\u0131ndan kredi veya banka kart\u0131ndan tahsilat yap\u0131lmaya devam edildi\u011fi iddialar\u0131 geliyor. Baz\u0131 kullan\u0131c\u0131lar \u00fcyeliklerini iptal ettiklerini d\u00fc\u015f\u00fcnd\u00fckleri halde sonraki ay yeniden \u00fccret al\u0131nd\u0131\u011f\u0131n\u0131, baz\u0131lar\u0131 ise hesaplar\u0131nda aktif bir abonelik g\u00f6r\u00fcnmemesine ra\u011fmen kart hareketlerinde d\u00fczenli tahsilatlarla kar\u015f\u0131la\u015ft\u0131klar\u0131n\u0131 belirtiyor.<\/p>\n<p>Ba\u015fvurularda ayr\u0131ca iptal se\u00e7ene\u011fine eri\u015fememe, \u00fcyelik sonland\u0131r\u0131ld\u0131\u011f\u0131 halde otomatik yenilemenin devam etmesi ve tahsil edilen bedelin iadesinde ya\u015fanan g\u00fc\u00e7l\u00fckler de \u00f6ne \u00e7\u0131k\u0131yor.<\/p>\n<p><strong>\u00dccretsiz deneme, \u00fccretli aboneli\u011fe d\u00f6n\u00fc\u015f\u00fcyor<\/strong><\/p>\n<p>Bir di\u011fer dikkat \u00e7eken ba\u015fl\u0131k ise \u00fccretsiz deneme ve kampanyal\u0131 \u00fcyelikler. T\u00fcketiciler, \u00fccretsiz kullan\u0131m s\u00fcresinin sona ermesinin ard\u0131ndan \u00fccretli \u00fcyeli\u011fe ge\u00e7ildi\u011fini ancak bu s\u00fcre\u00e7te yeterince bilgilendirilmediklerini \u00f6ne s\u00fcr\u00fcyor.<\/p>\n<p>\u015eikayetlerde baz\u0131 kullan\u0131c\u0131lar kampanya veya deneme d\u00f6neminden sonra kartlar\u0131ndan \u00fccret \u00e7ekildi\u011fini banka hareketlerinden fark ettiklerini; baz\u0131lar\u0131 ise hizmeti kullanmad\u0131klar\u0131 halde otomatik yenileme nedeniyle tahsilatla kar\u015f\u0131la\u015ft\u0131klar\u0131n\u0131 aktar\u0131yor.<\/p>\n<p><strong>Para \u00f6deniyor, yay\u0131n izlenemiyor<\/strong><\/p>\n<p>\u00d6zellikle canl\u0131 spor yay\u0131nlar\u0131na y\u00f6nelik \u015fikayetlerde donma, kesilme, g\u00f6r\u00fcnt\u00fc kalitesinin d\u00fc\u015fmesi ve yay\u0131na eri\u015fememe sorunlar\u0131 dikkat \u00e7ekiyor. Baz\u0131 kullan\u0131c\u0131lar sezonluk veya y\u0131ll\u0131k paket sat\u0131n almalar\u0131na ra\u011fmen canl\u0131 yay\u0131nlar\u0131 sorunsuz izleyemediklerini, ya\u015fad\u0131klar\u0131 teknik problem sonras\u0131nda \u00fcyeli\u011fi iptal etmek veya \u00fccret iadesi almakta g\u00fc\u00e7l\u00fck \u00e7ektiklerini belirtiyor.<\/p>\n<p><strong>\u00d6deme yap\u0131ld\u0131 ancak paket g\u00f6r\u00fcnm\u00fcyor<\/strong><\/p>\n<p>\u015eikayetvar\u2019a ula\u015fan bir ba\u015fka sorun grubunda t\u00fcketiciler, \u00f6deme i\u015flemi tamamlanmas\u0131na ra\u011fmen sat\u0131n ald\u0131klar\u0131 paketin hesaplar\u0131na tan\u0131mlanmad\u0131\u011f\u0131n\u0131 bildiriyor. Yanl\u0131\u015f paketin aktif edilmesi, ayn\u0131 hizmet i\u00e7in birden fazla tahsilat yap\u0131lmas\u0131 ve paket de\u011fi\u015fikli\u011fi ya da iptal taleplerinin sonu\u00e7land\u0131r\u0131lamamas\u0131 da dile getirilen sorunlar aras\u0131nda yer al\u0131yor.<\/p>\n<p><strong>Muhatap bulmak da \u015fikayet konusu<\/strong><\/p>\n<p>Kullan\u0131c\u0131lar\u0131n ortakla\u015ft\u0131\u011f\u0131 ba\u015fl\u0131klardan biri de sorun ya\u015fand\u0131ktan sonra destek kanallar\u0131na eri\u015fim. T\u00fcketiciler \u00f6zellikle iptal, \u00fccret iadesi, teknik ar\u0131za ve yanl\u0131\u015f paket tan\u0131mlamas\u0131 gibi durumlarda m\u00fc\u015fteri temsilcisine ula\u015famad\u0131klar\u0131n\u0131 veya dijital destek kanallar\u0131ndan sonu\u00e7 alamad\u0131klar\u0131n\u0131 ifade ediyor.<\/p>\n<p><strong>Konuyla ilgili platforma ula\u015fan baz\u0131 \u015fikayetler \u015f\u00f6yle s\u0131raland\u0131:<\/strong><\/p>\n<p>\u201c\u00dcyeli\u011fimi online olarak iptal ettim ve iptal onay\u0131 ald\u0131m. Buna ra\u011fmen birka\u00e7 g\u00fcn sonra kart\u0131mdan 379 TL yeniden \u00e7ekildi ve \u00fcyeli\u011fimin bir ay daha uzat\u0131ld\u0131\u011f\u0131n\u0131 g\u00f6rd\u00fcm. Kullanamad\u0131\u011f\u0131m ve devam etmesini istemedi\u011fim bir hizmet i\u00e7in \u00fccret \u00f6demek zorunda kald\u0131m. M\u00fc\u015fteri hizmetlerine de ula\u015famad\u0131m. \u0130ptal edilen \u00fcyeli\u011fin yenilenmemesini ve \u00e7ekilen \u00fccretin iade edilmesini talep ediyorum.\u201d<\/p>\n<p>\u201cPromosyon koduyla \u00fccretsiz \u00fcyelik olu\u015fturdum ve sonras\u0131nda \u00fcyeli\u011fimi iptal ettim. Buna ra\u011fmen bilgim d\u0131\u015f\u0131nda kart\u0131mdan 388 TL \u00fcyelik \u00fccreti \u00e7ekildi. \u00dcstelik hesab\u0131ma giri\u015f yapam\u0131yor, \u015fifre yenileme e-postas\u0131 da alam\u0131yorum. \u00dcyeli\u011fin hangi onayla \u00fccretliye d\u00f6n\u00fc\u015ft\u00fcr\u00fcld\u00fc\u011f\u00fcn\u00fcn a\u00e7\u0131klanmas\u0131n\u0131, tahsil edilen tutar\u0131n iade edilmesini ve otomatik yenilemenin iptal edilmesini talep ediyorum.\u201d<\/p>\n<p>\u201cSezonluk paket sat\u0131n ald\u0131m ancak ma\u00e7 yay\u0131nlar\u0131nda s\u00fcrekli gecikme, donma ve d\u00fc\u015f\u00fck g\u00f6r\u00fcnt\u00fc kalitesi sorunu ya\u015f\u0131yorum. \u0130nternet ba\u011flant\u0131m g\u00fc\u00e7l\u00fc olmas\u0131na ra\u011fmen hizmetten verim alam\u0131yorum. \u00dcyeli\u011fimi iptal etmek istedi\u011fimde y\u0131ll\u0131k paketlerin iptal edilemedi\u011fi uyar\u0131s\u0131yla kar\u015f\u0131la\u015f\u0131yorum. Paketimin iptal edilmesini ve \u00f6dedi\u011fim \u00fccretin iade edilmesini talep ediyorum.\u201d<\/p>\n<p>\u201c\u0130ki g\u00fcnd\u00fcr web ve telefon \u00fczerinden m\u00fc\u015fteri hizmetlerine ula\u015fmaya \u00e7al\u0131\u015f\u0131yorum ancak destek alam\u0131yorum. Sistem m\u00fc\u015fteri temsilcisine ba\u011flanmay\u0131 zorla\u015ft\u0131r\u0131yor; ula\u015ft\u0131\u011f\u0131m durumlarda ise g\u00f6r\u00fc\u015fme sonland\u0131r\u0131l\u0131yor ve sonras\u0131nda tekrar ba\u011flant\u0131 kuram\u0131yorum. Sorunlar\u0131m\u0131 iletemedi\u011fim i\u00e7in \u00e7\u00f6z\u00fcm s\u00fcreci de ba\u015flayam\u0131yor. M\u00fc\u015fteri hizmetlerine eri\u015fimin kolayla\u015ft\u0131r\u0131lmas\u0131n\u0131 ve taraf\u0131ma geri d\u00f6n\u00fc\u015f yap\u0131larak sorunumun \u00e7\u00f6z\u00fclmesini talep ediyorum.\u201d<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>Kaynak: (BYZHA) Beyaz Haber Ajans\u0131<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u015eikayetvar verilerine g\u00f6re dijital platform yay\u0131nc\u0131l\u0131\u011f\u0131 kategorisinde \u015fikayet say\u0131s\u0131 Temmuz 2026\u2019da 2 bin 139 iken A\u011fustos\u2019ta 4 bin 592\u2019ye y\u00fckseldi.<\/p>\n","protected":false},"author":1,"featured_media":36269,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[],"class_list":["post-36268","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi"],"_links":{"self":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/36268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/comments?post=36268"}],"version-history":[{"count":1,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/36268\/revisions"}],"predecessor-version":[{"id":36270,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/posts\/36268\/revisions\/36270"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/media\/36269"}],"wp:attachment":[{"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/media?parent=36268"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/categories?post=36268"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/akdenizolay.com.tr\/index.php\/wp-json\/wp\/v2\/tags?post=36268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}